Frequently Asked Questions

The token payment is a small advance fee that confirms your booking and lets us begin processing your application. The balance (if any) and government fees are settled as your work progresses.

In most cases, no. We handle the paperwork and submissions on your behalf. For services that legally require your presence (like a driving test), we book your slot and guide you through it.

Once you book a service you receive a Booking ID. You can log in to your dashboard any time to see your live status, upload documents, and download receipts.

It depends on the service, but generally an identity proof, an address proof and the relevant vehicle documents. See our Documents Required page for a detailed checklist.

Turnaround varies by service and RTO workload. Each service page lists an estimated timeline. We keep you updated if anything changes.

Our token fee is a service/convenience charge. Statutory government fees, taxes and duties are separate and always shown transparently before you pay them.

Yes. We use secure file uploads and follow strict data-handling practices. Your documents are only used for the service you requested.